Privacy Policy Agreement

1. Scope & Applicable Laws

We comply with applicable privacy and data protection laws, including:

• The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
• The General Data Protection Regulation (GDPR) and UK GDPR, where applicable
• Other privacy and data protection laws in jurisdictions in which we operate

Where local laws provide additional rights or impose stricter obligations, those laws apply in addition to this Privacy Policy.

2. What Is Personal Information?

"Personal Information" means information that identifies or could reasonably identify an individual, either directly or indirectly.

3. Information We Collect

1. Information You Provide

   We may collect Personal Information that you provide directly, including:

   • Name, business name, and contact details
   • Email address and telephone number
   • Account, profile, and login information
   • Booking, campaign, and activation details submitted via the Platform
   • Communications with us or through the Platform
   • Billing, banking and transactional information (excluding full payment card details)
2. Information Collected Automatically

   When you use the Platform, we may collect:

   • IP address and device identifiers
   • Browser type, operating system, and device information
   • Usage data, logs, and interaction history
   • Location data where enabled or required for services
3. Payment Information

   Payments made through the Platform are processed by third-party payment service providers. We do not store full credit card or debit card details.

4. How We Use Personal Information

We collect and use Personal Information for purposes including:

• Providing, operating, and maintaining the Platform
• Facilitating bookings, activations, and related services
• Verifying identity and preventing fraud or misuse
• Communicating with users, venues, and partners
• Providing customer support and responding to enquiries
• Sending service notifications, updates, and operational communications
• Sending marketing communications where permitted by law
• Improving platform functionality, analytics, and user experience
• Monitoring, auditing, analysing, and enforcing compliance with our Terms & Conditions, Bookers Agreement, Listers Agreement, and other applicable platform agreements
• Complying with legal and regulatory obligations
• Protecting the security, integrity, and lawful operation of the Platform
• Enforcing our agreements and protecting our legal rights

5. Legal Basis for Processing

We process Personal Information where:

• it is necessary to perform our services with users;
• we are required to comply with legal or regulatory obligations;
• it is necessary for our legitimate business interests, including operating, securing, monitoring, improving, and enforcing the anyspaces.com platform and protecting our legal rights; or
• you have provided consent, where required by law.

6. Disclosure of Personal Information

We may disclose Personal Information to:

• venue owners, property managers, event organisers, or partners where required to facilitate bookings, activations, compliance, access, safety, or operational requirements under our platform agreements
• payment processors and financial service providers
• technology, hosting, analytics, communications, and marketing service providers
• professional advisers, insurers, and auditors
• regulatory authorities, courts, or law enforcement where required by law

We do not sell Personal Information. All third parties are required to handle Personal Information in accordance with applicable privacy laws and contractual obligations.

7. International Data Transfers

Personal Information may be stored or processed in countries outside your jurisdiction.

Where this occurs, we take reasonable steps to ensure that Personal Information is protected in accordance with applicable data protection laws, including through contractual safeguards and appropriate security measures.

8. Data Security

We take reasonable technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, modification, or disclosure. While we strive to protect Personal Information, no system is completely secure and we cannot guarantee absolute security. If you believe your Personal Information has been compromised, please contact us immediately.

9. Data Retention

We retain Personal Information for as long as necessary to:

• provide and operate the Platform;
• comply with legal, tax, and regulatory obligations;
• resolve disputes;
• enforce our agreements; and
• protect the security and integrity of the Platform.

Where Personal Information is no longer required, it is securely deleted or de-identified in accordance with applicable law.

10. Access, Correction, Deletion & Complaints

You may request access to, correction of, or deletion of the Personal Information we hold about you at any time.

We have implemented tools and processes that allow users to update, manage, or remove Personal Information directly through the Platform where available. Alternatively, you may submit a request by contacting us using the details set out below.

Where a request is made to delete Personal Information, we will take reasonable steps to remove or de-identify that information, except where retention is required or permitted by law, including where information is necessary to:

• comply with legal or regulatory obligations;
• maintain accurate business and financial records;
• manage dispute resolution, chargebacks, or claims;
• enforce our agreements; or
• complete or evidence past, current, or future bookings.

If you believe that your Personal Information has been mishandled, or if you wish to make a privacy complaint, please contact us in writing using the details below. We will investigate all complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant privacy authority in your jurisdiction.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• enable Platform functionality;
• analyse usage and performance;
• improve user experience;
• deliver relevant content and communications.

Where required by law, we obtain consent for non-essential cookies.

You may manage cookie preferences through your browser or device settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Where changes are material, we will take reasonable steps to notify users via the Platform or other appropriate means.

The most current version will always be available on our website.

13. Relationship to Other Legal Documents

This Privacy Policy forms part of the legal framework governing use of the anyspaces.com Platform and must be read together with our Terms & Conditions, Bookers Agreement, Listers Agreement, and any applicable regional schedules.

Where permitted by law, this Privacy Policy is interpreted consistently with those documents.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or Personal Information, please contact:

anyspaces.com
Email: privacy@anyspaces.com
Phone: 1300 88 00 83